Sense offers fully customizable AI models, real-time call scoring, and the ability to evaluate 100% of calls. It adapts to your company’s specific needs, unlike traditional platforms, allowing for personalized feedback, tailored metrics, and dynamic agent assistance.
Sense provides real-time feedback during and after calls, helping agents understand what went well and where improvements are needed. The detailed analysis empowers agents with actionable insights, ensuring they can adapt and enhance their skills on the spot.
Absolutely! Sense allows you to create, edit, or update call scoring metrics based on your company’s needs. This flexibility ensures that the QA process is always aligned with your goals and evolving business requirements.
Sense’s AI models are fully private and isolated for each client. Your data is never shared or used to train models across different clients, ensuring complete data security. All communications and call data remain confidential and protected from third-party access, keeping your business information safe.
Within 30 seconds of ending a call, Sense generates a comprehensive summary including key details, next steps, and action items. This allows agents to move forward immediately without spending time on manual note-taking or call reviews.
SystemsX believes in open access to your data and offers a free API to ensure you can easily integrate and manage your information. You can explore the API details at https://docs.systemsx.co.uk/. For companies that handle large volumes of data, SystemsX is happy to provide daily scheduled data exports to your API, reducing the load on both systems while ensuring efficient data management. Feel free to reach out to our team for more details.